Every detail, considered.

Shipping & delivery

Audacia Jewellers offers complimentary shipping on every order, with no minimum purchase amount. Our shipping service is intended for international destinations; the countries available to order from are the destinations currently supported at checkout.

Processing and delivery

Order preparation and delivery times can vary based on your location, product availability, local shipping services, and courier operations. We do not promise a fixed processing or delivery time. If you would like an update about an order, please contact our support team.

We use shipping and postal providers appropriate to the destination country, so the courier or delivery service may differ between orders. Where tracking information is available from the provider, we will make it available to you.

International delivery and customs

Complimentary shipping refers to our shipping charge. Depending on the destination, customs authorities or couriers may separately assess import taxes, duties, brokerage charges, or other fees. Such charges are not necessarily included in the purchase price or free shipping offer. We will provide any additional information required by applicable law before purchase. Contact our team if you have questions about shipping to your country.

Delays and delivery concerns

If an order is delayed, appears lost, or arrives at the wrong address, please email us with your order information so we can look into it with the applicable provider. Your rights under applicable consumer protection and delivery laws remain unaffected.

Returns, exchanges & warranty

We do not offer voluntary returns or exchanges for a change of mind, preferred size, finish, or other personal preference. If something is not right with your purchase, however, we encourage you to contact our support team. We will review your circumstances and see how we can help.

Problems with an order

If your item arrives damaged, defective, incorrect, or different from its description, please contact audaciajewellers.connect@gmail.com with your order details and, where possible, photographs. We generally seek to resolve confirmed product issues by offering a replacement; if that is not possible, we will discuss another appropriate solution, including a refund where required. Our no-voluntary-returns policy does not limit legal remedies for faulty or misdescribed goods.

Three-month product warranty

Audacia Jewellers provides a three-month warranty on its jewellery, starting from the date your order is delivered. This warranty covers accidental breakage and water-related damage occurring during that period.

To make a warranty request, contact our support email with your order number, a description of what happened, and clear photographs if possible. We will assess the claim and, when approved, ordinarily arrange a replacement. If a replacement is unavailable or another remedy is more appropriate, our team will discuss the options with you. This additional warranty does not replace any mandatory consumer rights or statutory warranties.

Refunds

Although we do not accept routine returns or exchanges, a refund may be approved after a support review or when required by law. Where we approve a refund, we typically process it within seven days of approval, usually through the original payment method. Your card issuer or payment provider may take additional time to show the funds.

Do not send items to an address without first contacting support and receiving any necessary return instructions.

Order changes & cancellations

If you need to change a shipping address, correct an order detail, or request a cancellation, please contact support as soon as possible with your order number. We will review the request and see what can be done. Changes or cancellations are not guaranteed, especially once an order has been prepared or shipped.

Because we do not offer voluntary returns or exchanges, an order that has shipped generally cannot be returned simply because you changed your mind. This does not restrict statutory cancellation rights or remedies for an order that is defective, incorrect, or not delivered as required by law.

If an order cannot be fulfilled, or if we discover a material problem with availability or pricing, we will contact you and arrange an appropriate solution or refund in accordance with applicable law.

Privacy & analytics

Audacia Jewellers processes information to operate our store, respond to inquiries, process payments, deliver orders, prevent fraud, and, where permitted, understand how visitors use our website and communicate about our products.

Order and customer information

When you place an order or contact us, we may process your name, email address, phone number, billing and delivery details, products ordered, order history, payment status, and support correspondence. Stripe handles payment processing. Audacia keeps transaction identifiers and order records needed to fulfil purchases but does not store complete card numbers or security codes in its analytics database.

Audacia's first-party analytics

With your permission, our first-party analytics may use a randomly generated visitor and session identifier to record page and product views, clicks, cart and checkout activity, referral information, general browser and device characteristics, approximate region, and website performance measurements. These measurements help us improve the store. We do not intentionally collect what you type into form fields, payment card details, or delivery addresses through our first-party analytics events.

Our first-party analytics are disabled until you select Allow analytics in our consent notice. You can later change your choice with the Privacy choices control below. We honour the Global Privacy Control signal where supported. Our first-party raw event records are scheduled for deletion after approximately 90 days; aggregated analytics and necessary business records may be kept longer.

Google Analytics

We also use Google Analytics as a website measurement service. Depending on its configuration, Google Analytics may receive information such as pages viewed, interactions, browser and device details, online identifiers, approximate location, and referral sources, and may use cookies or similar technologies. Google processes information according to its own Privacy Policy.

The Privacy choices control manages both Audacia's first-party analytics and Google Analytics 4. Google Analytics is not loaded until you select Allow analytics, and optional Google Analytics collection stops when you choose Essential only. You can also use your browser controls and Google's available privacy settings. Contact us if you would like help with analytics-related privacy requests.

Essential browser storage

Our website uses local browser storage for essential features such as the shopping bag and privacy preferences. Payment, security, and hosting providers may also process limited technical data needed to run the storefront and complete transactions.

Service providers and international processing

We use third parties such as Stripe for payment processing, Cloudflare for hosting and related infrastructure, Google Analytics for website measurement, and shipping partners for order delivery. We share information only as reasonably necessary for the relevant service. These providers may process or store data outside Canada, subject to their own practices and applicable laws. We apply reasonable safeguards and restrict internal access to business needs.

Marketing emails and consent

Promotional emails about new jewellery, offers, and product announcements are optional and separate from website analytics or purchases. Choosing Allow analytics, reading our terms, or checking out does not automatically subscribe you to marketing. Where express marketing consent is requested, you must take a separate affirmative signup action; we do not use pre-checked marketing consent boxes.

Our marketing emails will identify AUDACIA JEWELLERS, include our contact details, and offer a free and straightforward unsubscribe method. We will honour unsubscribe requests within the period required by applicable law. We will maintain the necessary consent records when accepting subscriptions. You may withdraw marketing consent without affecting order confirmations or other essential customer-service messages.

For promotional email concerns or to request removal from a marketing list, contact audaciajewellers.connect@gmail.com.

Retention and privacy requests

We retain order, customer service, and other personal information only as long as reasonably needed for the purposes described here or as required by law, including tax and accounting obligations. The retention period varies with the record type.

You may request access to or correction of personal information, ask about its use, withdraw consent where applicable, or request deletion subject to legal record-keeping needs. Withdrawing first-party analytics consent stops future optional collection and triggers an erasure request for the associated first-party identifier; if you require confirmation or further assistance, contact us.

For all privacy requests, contact audaciajewellers.connect@gmail.com or telephone (902) 229-4450.

Terms of sale

Products and descriptions

We aim to present accurate photographs and descriptions of each jewellery piece, including materials, finishes, sizes, and pricing. Colours and reflections can appear slightly different on different screens. Please check your selected product options before completing your purchase.

Prices, taxes, and payments

Product prices are listed in Canadian dollars (CAD). Our stated shipping policy is complimentary shipping for all supported destinations. Any taxes collected by Audacia, discounts, and the final amount payable are shown at checkout before you confirm payment. Import duties or other fees assessed by local authorities may be separate from the amount paid to Audacia.

Payments are processed through Stripe, and the available payment options are those presented at checkout. We receive payment confirmations and transaction references required to manage your order, not your full payment card details.

Order acceptance and confirmations

Products are subject to availability. Before placing an order, review the items, shipping details, and total price shown in checkout. We provide a purchase confirmation through the checkout completion process, and order-related communications may also be sent to the email address you provide. If you need a copy of your purchase details or do not receive an expected confirmation, please contact our support team.

Customer rights and governing law

Audacia Jewellers is based in Nova Scotia, Canada. These policies are subject to applicable law and do not remove mandatory protections, including rights concerning defective or incorrect items, delivery, internet sales contracts, or statutory warranties in jurisdictions where those rights apply.

Policy updates

We may revise these policies when business practices or legal obligations change. Updates will be reflected on this page. Changes do not retroactively take away mandatory rights or terms applicable to purchases already placed.